Instead of waiting for account managers to email you back, now you’ll have a direct channel to a real security expert. This approach - where pen-testers aren’t hidden away from clients - makes pen-testing much more transparent because findings and fixes can be explained in real time. It also makes tests more efficient by removing the little delays as they pop up, like resetting passwords, clarifying scope, or ordering retests.
What’s the same?
Security findings will still be reported through your client portal so they are all kept in one place. The Slack channel is open one week post-test, so that you can debrief and clarify findings or remediation advice - after that, it’s disabled and securely archived.